All sales final after the deadline. Must have original receipt. Books must be in the same condition as purchased.
Spring 2017 Textbook Refund Deadline
For information about the Titan Direct Access program view the Direct Access FAQ.
Universal Digital Textbooks (UDT eBook)
UDT are not part of the Titan Direct Access program. Digital textbooks (UDT eBook) can be purchased in store or online from titanbookstore.com. A non-activated UDT eBook must be returned to Titan Shops, with receipt, no later than the textbook refund dates listed above. Once an eBook has been activated at DigitalTextbooks.com it is no longer refundable. For a refund on a non-activated eBook purchased online, please email firstname.lastname@example.org.
If you need technical support, please refer to Digital Textbook Help
Rented textbooks must be refunded on or before the deadlines listed above. The original receipt must accompany the return. Books must be in the same condition as used. All rented titles are due back to Titan Shops by the last day of final exams in the semester they were rented.
General Books and General Merchandise
General books (excludes textbooks and custom packets) and general merchandise may be refunded within 30 days from the date of purchase provided you have a receipt and the product is in the same condition as purchased. CSUF course catalogs and schedules are non-refundable.
All calculator sales are final.
May be returned within 14 days from the date of purchase in unused condition and with receipt. Our electronics category includes batteries, lights, headphones, pencil sharpeners, recording devices, recording media, etc.
Art, Engineering, and Office Supplies
May be returned up to 30 days from the date of purchase in unused condition with receipt.
Computers, Software, Ink, Toner, and iPods
Credit is available up to 14 days from the original date of purchase. Item(s) must be in new condition and in original packaging. A 15% restocking fee is applied to all opened merchandise. We will not accept open-box refunds, returns, or exchanges for software, ink, toner, and iPods. If defective, you may exchange the product for the same item unless otherwise noted. Titan Shops will not accept the return or exchange of any item if the UPC code has been removed from the packaging. iPods must be current.
For Apple support , please refer to the section entitled Apple Support below.