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Fall 2017 Textbook Refund Deadline:
August 26

All book sales final after the deadline. Must have original store receipt and books must be in the same condition as purchased.

Questions about Titan Direct Access Textbooks?

Universal Digital Textbooks (UDT eBook)

UDT are not part of the Titan Direct Access program. UDT eBooks can be purchased in store or online from Titanbookstore.com. Once an eBook has been activated it is no longer refundable. non-activated UDT eBook must be returned to Titan Shops, with receipt, no later than the textbook refund dates listed above. To refund a non-activated eBook that was purchased from Titanbookstore.com, please email titanshopsweb@fullerton.edu.

For technical support, please refer to Digital Textbook Help.

Rented Textbooks

Rented textbooks must be refunded on or before the deadlines listed above.  The original receipt must accompany the return. Books must be in good condition with minimal wear. All rented titles are due back to Titan Shops by the last day of final exams in the semester they were rented.

General Books and General Merchandise

General books (excludes textbooks and custom packets) and general merchandise may be refunded within 30 days from the date of purchase provided you have a receipt and the product is in the same condition as purchased. CSUF course catalogs and schedules are non-refundable.

Electronics
All calculator sales final.

May be returned within 14 days from the date of purchase in unused condition and with receipt. Our electronics category includes batteries, lights, headphones, pencil sharpeners, recording devices, recording media, etc.

Art, Engineering, and Office Supplies

May be returned up to 30 days from the date of purchase in unused condition with receipt.

Computers, Software, Ink, Toner, and iPods

Credit is available up to 14 days from the original date of purchase. Item(s) must be in new condition and in original packaging. A 15% restocking fee is applied to all opened merchandise. We will not accept open-box refunds, returns, or exchanges for software, ink, toner, and iPods. If defective, you may exchange the product for the same item unless otherwise noted. Titan Shops will not accept the return or exchange of any item if the UPC code has been removed from the packaging. iPods must be current.

For Apple support, see the Apple Support section below.

 

A restocking fee of 15% or $25 (whichever is less) will be applied to books and general merchandise remaining at the pick up location. A email confirmation will be sent to you when your items are ready for pick up.  If unable to pick up within the periods listed below, please contact us at titanshopsweb@fullerton.edu or 657.278.4992.

Summer 2017 Pick Up Restocking Fee Policy:

  • Items remaining at the pick up location 5 business days after the order has been processed will be charged a restocking fee.

Fall 2017 Pick Up Restocking Fee Policy:

  • Items processed by August 22 must be picked up by August 25.
  • Items processed August 23 to August 28 must be picked up by September 5.
  • Items processed August 29 to September 5 must be picked up by September 13.
  • After September 5,  books and general merchandise must be picked up within 5 business days of receiving the order processed email confirmation.
 

Textbooks (new, used, rental, and digital) must be returned by the due dates above to receive a refund. Digital books that have been activated can not be returned. Returns may be refunded or exchanged in-person at Titan Shops at Cal State Fullerton or the Irvine Campus. Orders may be returned by mail to the address below using the included return form. When shipping your return include a copy of the packing list.  Please email titanshopsweb@fullerton.edu for assistance.

Titan Shops
Attn: Web Order Returns
Commons 2 Dock
800 N. State College Blvd.
Fullerton, CA 92831

 

Allow 1 to 3 business days for order processing.

Textbook Pick Up

Photo ID is required for pick up. Pickup is available at the Main Store at Cal State Fullerton and the Irvine Campus Bookstore. Residence Hall pickup is available before and during the first week of classes.

Shipping Options
No shipping fees on back orders.

FedEx SmartPost Ground: $6.45 FedEx Ground shipping with final delivery by US Postal Service. This is a good option for PO Box addresses. Allow up to three business days for deliveries within Southern California and up to nine business days for orders outside SoCal. Orders outside the lower 48 states can take longer.
FedEx Ground: $9.45 FedEx Ground shipping delivers to the 50 States in two to seven business days. Allow up to two business days for orders within Southern California.
FedEx Signature Required: $10.95 shipping through FedEx Ground. We recommend this service for all residential deliveries.
FedEx 2-Day: $14.95 FedEx Second Day shipping to the 50 States.
FedEx 1-Day: $29.95 FedEx Next Day shipping to the 50 States.

Canada: $30.00 FedEx Ground shipping for all orders to Canada. Read below for taxes, duties, and customs fees.
International: $65.00 FedEx International shipping. Read below for taxes, duties and customs fees.

Orders to PO Boxes or APO/FPO military addresses will be delivered by US Postal Service .

International Taxes, Duties and Customs Fees

USPS and FedEx or its local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery.

All taxes, duties and customs fees are the responsibility of the customer. Tax and duty amount is presented during delivery, not during checkout. Your local post office or carrier can give you information on the methods of payment accepted for the duties, taxes, and other fees collected upon delivery.

 

Allow 1 to 3 business days for processing. All orders ship from Fullerton, CA. For FedEx SmartPost Ground, add an additional two days to the transit time. SmartPost orders are picked up by FedEx and delivered by USPS. Expedited orders will arrive in one or two days after receiving the Order Processed confirmation email.

FedEx shipping map
 

For system requirements, technical support, and to download the Universal Digital Textbook (UDT) reader software, click here for support.

 

Contact Apple for all support. Every Mac comes with complimentary telephone technical support within 90 days of your Mac purchase and a one-year limited warranty. Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase and a one-year limited warranty. Call Apple complimentary support at (800) 275-2273.

 

Gift cards can be purchased at Titan Shops at Cal State Fullerton and the Irvine Campus Bookstore. They can be used at Titan Shops, the Irvine Campus Bookstore, The Brief and The Yum convenience stores. Gift cards are re-fillable and accepted online.

 
  • Parking map Legend

  •  Titan Shops
  •  Free parking
  •  Paid parking
  •  Convenience stores
  • Directions to Titan Shops from the 57 Freeway

  • Southbound to State College Entrance:
  1. Exit right on Yorba Linda
  2. Turn left on State College
  3. Turn left on Student Union Dr.
  • Northbound to Nutwood Entrance:
  1. Exit left on Nutwood
  2. Turn right on State College
  3. Turn right on Student Union Dr.
 

Titan Shops
Commons 2 Dock
800 N. State College Blvd.
Fullerton, CA 92831

Customer Service

Phone: 657.278.3418
Fax: 657.278.7703
Secure Fax: 657.278.1499

titanshops@fullerton.edu

Irvine Bookstore

657.278.1635

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Web Order Support

657.278.4992

titanshopsweb@fullerton.edu

Textbook Information

657.278.4998

titantext@fullerton.edu

Faculty Textbook Requisitions

657.278.2474

cdamsa@fullerton.edu

Custom Publishing

657.278.4973

apedroza@fullerton.edu

Titan Gear

657.278.4970

ppoon@fullerton.edu

TitanTech

657.278.4965

rglenn@fullerton.edu

TitanTech Service Center

657-278-4965

ebetancourt@fullerton.edu

Office & Art Supplies

657.278.4995

rglenn@fullerton.edu

SchoolsFirst Credit Union

714.258.4000

info@octfcu.org

USBank

714.446.1900

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Titan Shops
800 N. State College Blvd.
Commons 2 Dock
Fullerton, CA 92831
Main Tel - 657.278.3418
Main Fax - 657.278.7703
Irvine Tel - 657.278.1635
titanshopsweb@fullerton.edu
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Titan Shops is a division of the CSU Fullerton Auxiliary Services Corporation (ASC) a non-profit public corporation that was incorporated in 1959 for the purpose of promoting and assisting the educational mission of Cal State Fullerton.
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